Zimmermann Inc., a subsidiary of F. Zimmermann GmbH, which employs people around the world, is searching for a Service Coordinator to join our sales and service team. This individual will work out of the Wixom, Michigan office. The ideal candidate will be independent, quick on their feet, and able to juggle several projects. Excellent communication skills are a must, along with attention to detail and the ability to work as part of a team. The Service Coordinator will be responsible for a multitude of projects, and will be expected to take ownership and pride in their work.

Essential Duties and Responsibilities

• Answer inbound service calls and/or emails, identify the nature of the call/email and document all information according to procedure
• Work directly with the service manager and customers to schedule installation, preventative maintenance and other service
• Continuously monitor and update the schedule board
• Receive and review incoming quote requests and service job requests
• Facilitate the ordering of customer part requests and following up with customer orders
• Maintain job/project files and record job costs during service projects
• Monitoring outstanding jobs. Review open jobs. Ensure all costs have been applied and work orders are complete. The Service Coordinator will also follow up with the appropriate individual to determine the reason for the missing cost
• Keep customer, vendor and subcontractor up to date and accurate
• Provide overall support and customer service to all facets of the operations and service departments
• Other duties and special projects as assigned

Essential requirements   

• Basic project management skills
• Ability to handle multiple tasks in a fast-paced environment and stay organized
• Must be detail oriented. Work requires attention to detail and the ability to multitask and work in a fast-paced environment
• Must be able proficient in Microsoft Windows environment including Excel and Word
• Excellent writing and verbal communication skills
• A driven self-starter with a strong work ethic that can take the lead on initiatives and follow-through on commitments

Benefits

Dynamic work environment within a rapidly growing organization. Excellent company benefits provided: Competitive Pay, Paid Time Off, Paid Holidays, 401K, Medical and Dental Insurance and Short-Term and Long-Term Disability Insurance

Job Type:
Full-time

Ability to commute: 
Wixom, MI 48393: Reliably commute or planning to relocate before starting work

Apply now!

Send your resume to  christine@zimmermann-inc.com

Zimmermann Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

For more information on Zimmermann Machines, visit www.zimmermann-inc.com