Our machines are at work worldwide. So is our service.

With every Zimmermann solution, our customers acquire not only high-performance machines with a vast working area, outstanding dynamics, maximized material removal rates and unrivalled surface quality but, even more importantly, peace of mind and security. Their confidence is based on our impressive service capabilities. And not just when they buy their Zimmermann solution but for many years afterwards. Anywhere in the world.

Quick, easy access: our Service Hotline.

Our Service Team is waiting for you, wherever you are in the world. Even outside of normal working hours. Our Service Hotline staff will solve any production-related problems quickly and efficiently: Whether through modern remote diagnostic technology, online troubleshooting or the targeted guidance of your in-house Service Team’s repair activities via webcam – the most important first step is always to identify the problem quickly and accurately in order to minimize milling downtimes.

Optimized machine uptimes: our on-site service.

The Zimmermann Service Team is ready and waiting to provide on-site assistance and will make sure that your machines are up and running and giving you all the economic efficiency you demand. And you benefit from a comprehensive service offering: From regular inspections of your machine, through the overhauling and repair of your system and on to modernization measures – we provide support for every aspect of your milling application.

Guaranteed functionality: Maintenance and upkeep.

Regular maintenance and upkeep of milling machines minimize downtimes and stoppage-related costs and extend the service life of the machines. To meet the needs of these complex systems, it is necessary to pay close attention to all the machine functions. From the machine’s current condition, through the wear level of critical components and on to the documentation of all the factors. We will advise you concerning preventive measures because this is the only way of guaranteeing the unrestricted functionality of the milling solution in the long term. Maintenance and upkeep activities should be performed at regular intervals. The exact maintenance interval depends on the utilization level, the technology and the nature of the machining operations performed.

Tested worldwide: the CE mark.

All Zimmermann milling solutions comply with the European machinery regulations. The CE mark is confirmation that the product conforms to the corresponding EU regulations. The EU regulations define the binding legal requirements in the European Union. All our product series have not only the corresponding CE mark but also an EU Declaration of Conformity. This guarantees that every milling machine with this label complies with the underlying health and safety requirements set out in the applicable EU regulations. For more information on the CE mark for all Zimmermann milling solutions, simply contact our Service Hotline.

Short reaction times: our spare parts service.

It is not just our machines that work tirelessly on your behalf. Our support service is also there for you. If ever a Zimmermann machine has to be shut down due to a damaged part, then one thing is more important than anything else: fast delivery of the spare part. And that’s where we come into our own. 95% of all spare parts are immediately available and we guarantee shortest delivery times anywhere in the world. But that’s not all: Our worldwide service network ensures that the spare part is installed professionally on-site so that your machine is immediately ready to resume production.

Flexible problem-solving: our remote maintenance.

Do you have a malfunction to report and need rapid support? At Zimmermann, we can access your machine via the Internet if necessary and identify and correct any problems quickly and efficiently. Our remote maintenance team is able to call up all the diagnostic and service menus. Zimmermann’s remote maintenance of CNC-controlled machine tools provides you with direct support – wherever your company is located.

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